Payment Terms

These Payment Terms explain payment methods, checkout currency, payment processing, and payment-related support for purchases at www.shmorgen.com.

1. Accepted Payment Methods

We accept the following methods, subject to availability at checkout:

Credit and Debit Cards

  • Visa

  • Mastercard

  • Maestro

  • American Express

  • Discover

  • Diners Club

  • UnionPay

  • Elo

Express Checkout

  • Shop Pay

  • Google Pay

Availability may depend on your location, device, browser, and payment provider. Available options will be displayed before you submit payment.

2. Currency and Checkout Total

The payment currency, applied discounts, shipping charge, taxes collected through checkout, and amount charged by Shmorgen are displayed before payment.

If checkout displays USD, your payment is processed in US dollars.

Review the checkout total before purchasing. Separate import-related charges may apply as explained below.

If your payment account uses another currency, your provider may apply currency conversion or foreign transaction fees. These rates and fees are determined by your provider.

3. Import Duties and Other Charges

Shmorgen is based in the United Kingdom, and United States orders are dispatched from Hong Kong.

Import duties, import taxes, brokerage fees, and customs clearance charges for the original delivery are not prepaid by Shmorgen. These charges are the customer’s responsibility where applicable.

They are separate from the amount collected by Shmorgen and may be requested by the relevant authority or carrier before delivery.

Free standard shipping covers transportation charges and does not include these original import charges.

Taxes collected through checkout, if any, do not mean that all import-related charges have been prepaid. Review our Shipping Policy before purchasing.

4. Secure Payment Processing

Payments are processed through Shopify checkout and the payment providers available for your order.

Checkout uses encrypted connections to protect payment information during transmission. Payment credentials are handled by the relevant processors.

Do not send full card numbers, security codes, passwords, or one-time verification codes by email or telephone. We will never request these details through those channels.

5. Authorization and Order Acknowledgement

Payment is due when you place your order.

Your payment provider may authorize a card transaction before payment is captured. An authorization may appear as a temporary pending charge.

An order acknowledgement confirms receipt of your order. Acceptance is governed by our Terms of Service.

If you do not receive an acknowledgement, check your email address and spam folder. Contact us before placing another order if you are unsure whether your first attempt succeeded.

6. Verification and Failed Payments

We may review billing and payment information to help prevent unauthorized transactions.

If further verification is necessary, we may contact you using the details supplied with your order. We will not request full payment credentials by email or telephone.

If payment is declined:

  • Check your payment details and billing address.

  • Confirm sufficient funds or credit are available.

  • Complete authentication requested by your provider.

  • Contact your provider or try another available payment method.

A failed payment may result in a temporary authorization hold. Your provider controls when that hold is released.

If we cancel an order for which payment was collected, the applicable refund will be issued to the original payment method.

7. Refunds and Return Customs Duties

Approved refunds are returned to the original payment method under our Return & Refund Policy.

For eligible returned goods, we inspect the return and issue an approved refund within 3 business days of receiving it. Your bank or payment provider may then take an additional 5–10 business days to display the funds.

Exchange-rate changes or provider fees may affect the amount received in your account currency.

Import charges paid directly to authorities or carriers for the original delivery are not automatically included in a refund from Shmorgen.

Customs duties incurred when eligible goods are returned to our designated return destination are covered by Shmorgen. We will arrange payment or reimburse duties paid by you upon receipt of supporting documentation. These duties will not be deducted from your product refund.

Applicable statutory rights remain unaffected.

8. Payment Questions

For an unexpected or duplicate charge, contact us with your order number, transaction date, and amount.

Contacting us does not restrict your right to raise a payment dispute with your bank or payment provider.

Store Name: Shmorgen
Website: www.shmorgen.com
Email: hello@shmorgen.com
Phone: +44 1708 479681

Business Address:
72 Heath Park Road
Romford
RM2 5XA
United Kingdom

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM
United Kingdom local time — GMT in winter and BST in summer.