Terms of service

Shmorgen (“we,” “us,” or “our”) operates www.shmorgen.com and its related shopping features, content, and services (the “Services”).

Our business is based in the United Kingdom, primarily serves customers in the United States, and dispatches United States orders from Hong Kong. Our store is powered by Shopify.

Read these Terms together with our Shipping Policy, Return & Refund Policy, Payment Terms, and Privacy Policy before purchasing.

Nothing in these Terms excludes or restricts rights that cannot lawfully be excluded or restricted.

2. Website Use and Accounts

You must have legal capacity to purchase and authorization to use the payment method submitted.

Provide accurate contact, billing, and delivery information. Keep account credentials secure and notify us if you suspect unauthorized access.

Do not impersonate another person, submit unauthorized payment details, or use the Services unlawfully.

3. Product Information

We aim to provide accurate descriptions, images, prices, and sizing information.

Screen settings may affect displayed colors, but this does not remove your right to goods that match their description.

Sizing varies between styles. Review the specific product’s measurements and fit information or contact us before purchasing.

Listing changes do not retrospectively alter accepted orders without your agreement.

Rights concerning faulty, damaged, incorrect, or misdescribed goods remain protected.

4. Orders and Acceptance

Submitting an order is an offer to purchase and authorizes payment of the checkout amount.

An automated acknowledgement confirms receipt. Unless expressly confirmed earlier, acceptance occurs when we send a dispatch confirmation.

Before acceptance, we may decline an order for a reasonable reason, including unavailable stock, unsuccessful payment, an unavailable delivery destination, genuine material listing errors, or evidence of unauthorized payment.

We will notify you if an order cannot proceed. Collected payment for an order we decline or cancel will be refunded to the original payment method.

We will not charge a higher price or substitute materially different goods without your agreement.

5. Prices, Currency, and Promotions

The amount collected by Shmorgen, currency, discounts, shipping charge, and taxes collected through checkout are displayed before payment.

If checkout displays USD, payment is processed in US dollars.

Currency conversion or foreign transaction fees may be charged separately by your provider.

Prices may change for future purchases without increasing the price of accepted orders.

Promotions may have stated conditions, including expiry dates, eligible products, minimum purchases, or combination restrictions. A discount is applied when reflected in checkout.

Refunds for discounted items are based on the amount paid.

6. Original Import Charges and Return Duties

United States orders are dispatched from Hong Kong.

For the original delivery, Shmorgen does not prepay import duties, import taxes, brokerage fees, or customs clearance charges. These charges are the customer’s responsibility where applicable.

They are separate from the amount collected by Shmorgen and may be payable to an authority or carrier before delivery.

Free standard shipping covers transportation charges and does not include original import charges.

Customs duties incurred when eligible goods are returned to our designated return destination are covered by Shmorgen. Return postage is governed separately by our Return & Refund Policy.

Review these potential costs before purchasing and contact us if you need shipment information to help assess them.

7. Shipping and Delivery

Eligible United States orders receive free standard shipping with no minimum order amount.

Processing is estimated at 1–3 business days and transit at 6–9 business days, giving a total estimate of 7–12 business days.

The cutoff is 12:00 AM, United Kingdom local time, with Monday–Friday schedules and holiday exclusions explained in our Shipping Policy.

Orders placed after the cutoff or on non-business days may have an additional wait before processing begins.

Delivery estimates are not guaranteed dates. We will explain available options if a significant delay occurs.

For deliveries arranged by us, goods remain at our risk until you or your nominated recipient takes physical possession. Handing a parcel to a carrier does not automatically transfer responsibility to you.

Contact us about missing, damaged, or undelivered parcels. A delivery scan alone does not remove consumer rights.

8. Changes and Cancellation

Email hello@shmorgen.com promptly to request changes or cancellation.

We will attempt to accommodate requests before dispatch. Once shipping has progressed, interception or changes may not be possible.

You may still request a return after delivery or exercise applicable statutory cancellation rights.

Where UK statutory distance-selling rights apply, you may notify us within 14 calendar days of receiving the goods and return them within a further 14 calendar days, subject to applicable legal exceptions.

9. Returns, Exchanges, and Refunds

We accept eligible return and exchange requests within 30 calendar days of delivery, including defective and non-defective returns.

Conditions, return destinations, postage responsibilities, and refund times are explained in our Return & Refund Policy.

We do not charge restocking fees.

Non-defective condition requirements do not prevent claims about goods delivered faulty or misdescribed.

Approved refunds are returned to the original payment method.

Original import charges paid directly to authorities or carriers are not automatically included in our refund. Customs duties on eligible returned goods are covered or reimbursed by Shmorgen and will not be deducted from the product refund.

Statutory remedies remain unaffected.

10. Errors

We may correct genuine website errors.

If an error materially affects an order, we will contact you and explain the correction and available options.

We will not collect additional payment or substitute materially different goods without agreement. Collected payment for canceled orders will be refunded.

11. Intellectual Property

Content and branding belong to Shmorgen or the relevant rights holders and are protected by law.

You may use the website for personal shopping. Do not copy, republish, commercially exploit, or misuse protected material without permission or another lawful basis.

Purchasing goods does not transfer intellectual property rights.

Shopify’s marks belong to Shopify; other third-party marks belong to their respective owners.

12. Reviews and Submissions

Reviews must reflect genuine experiences. You must have permission to submit the content and must not include unlawful, misleading, abusive, infringing, or private third-party material.

You retain ownership and grant us a non-exclusive, royalty-free license to display, reproduce, and format public submissions for operating and promoting the Services.

We will not modify reviews to misrepresent customer experiences. Required incentive disclosures must be made.

Support messages and personal information are handled under our Privacy Policy rather than automatically treated as public content.

13. Shopify and External Services

Purchases from this store are made directly with Shmorgen.

Shopify provides the technology supporting our store. Shmorgen handles its sales, fulfillment, customer support, returns, and refunds.

External payment services, tools, and websites may have their own terms and privacy policies. A link does not by itself mean endorsement or control.

Nothing here excludes liability that cannot lawfully be excluded.

14. Privacy and Communications

Our Privacy Policy explains information processing, including information needed for Hong Kong dispatch and United States delivery.

Shopify’s separate processing is described in its Consumer Privacy Policy.

We may send necessary messages about orders, payments, delivery, accounts, returns, and service changes.

Marketing is subject to applicable consent and unsubscribe requirements.

15. Prohibited Conduct

Do not use the Services to commit fraud, infringe rights, threaten people, collect personal information unlawfully, distribute malware or spam, or bypass security controls.

Automated tools must not overload the Services, extract data without authorization, or conduct unauthorized transactions. Agents must act within your authorization and identify themselves truthfully when requested.

We may reasonably restrict access to address unlawful conduct, security threats, or material breaches. Where appropriate, we will explain the issue and allow it to be resolved.

Restrictions do not remove rights relating to existing orders, refunds, or statutory remedies.

16. Availability and Events Beyond Our Control

Maintenance and technical problems may interrupt website access.

Weather, transport disruption, customs processing, or government restrictions may affect orders. We will take reasonable steps to reduce the impact and communicate available options.

Such events do not automatically remove cancellation, refund, or other rights required by law.

17. Responsibility and Liability

We remain responsible for accepted orders and obligations under applicable law.

Where permitted by law, we are not responsible for unforeseeable losses or business losses arising from goods bought for personal use.

Nothing excludes or limits liability for death or personal injury caused by negligence, fraud, goods failing to meet legally required standards, or other liability that cannot lawfully be excluded.

You may be responsible, as permitted by law, for losses directly caused by your fraud, unlawful conduct, or material breach. This does not make you responsible for our wrongdoing.

18. Governing Law and Complaints

These Terms are governed by the laws of England and Wales.

This does not deprive you of mandatory protections in your place of residence or prevent claims in courts available under applicable law.

For complaints, email hello@shmorgen.com with your order number and the issue.

Contacting us does not restrict your right to contact your payment provider, a regulator, or a competent court.

19. General Terms and Changes

If a provision is unenforceable, the remaining provisions continue where possible. Mandatory rights take priority.

Failure to enforce a provision immediately does not waive the right to rely on it later.

These Terms and referenced policies form part of the purchase agreement without excluding information or representations made binding by law.

We may transfer obligations only where protections are not reduced, with notice where required.

Updates apply to future use and purchases. They do not retrospectively change accepted orders without agreement or another lawful basis.

Revised Terms will be published with an updated date and further notice where required.

20. Contact Information

Store Name: Shmorgen
Website: www.shmorgen.com
Email: hello@shmorgen.com
Phone: +44 1708 479681

Business Address:
72 Heath Park Road
Romford
RM2 5XA
United Kingdom

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM
United Kingdom local time — GMT in winter and BST in summer.