Shipping policy

Last Updated: August 25, 2026

1. Order Processing Time

All orders placed through Shmorgen are processed within 1‑3 working days.

Working days are Monday to Saturday, excluding UK bank holidays. Orders placed on Sundays or bank holidays will be processed on the next working day.

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and delivery information.

2. Delivery Times

The total delivery time is calculated as:

Total Delivery Time = Processing Time + Shipping Transit Time

United Kingdom (Mainland)
Processing Time: 1‑3 working days
Estimated Shipping Time: 4‑7 working days
Total Estimated Delivery Time: 5‑10 working days

International Destinations
Processing Time: 1‑3 working days
Estimated Shipping Time: 7‑14 working days
Total Estimated Delivery Time: 8‑17 working days

Please note that delivery times are estimates and are not guaranteed. Actual delivery may vary depending on your location, customs processing, and carrier performance.

3. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and order weight. Any applicable shipping fees will be clearly displayed before you complete your purchase.

Free standard shipping may be available for qualifying orders within the United Kingdom. Eligibility will be shown at checkout.

4. Shipping Carriers

Orders within the UK may be delivered through reliable carriers such as Royal Mail, Evri, DPD, or DHL. International orders may be delivered through Royal Mail International, DHL, or other trusted logistics partners.

The carrier used for your order will be confirmed in your dispatch confirmation email.

5. Tracking Your Order

Once your order has been dispatched, a tracking number will be sent to your email address. Please allow 24‑72 hours for tracking information to become active after dispatch.

You can use the tracking number to monitor the status of your delivery through the carrier's website.

6. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout. Please double‑check your delivery address before confirming your order.

If you need to change your shipping address, please contact us within 12 hours of placing your order. Once an order has been dispatched, we are unable to modify the delivery address or redirect the parcel.

7. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, or additional fees may apply depending on the destination country's regulations. These charges are the responsibility of the customer and are not included in the product price or shipping fee.

We recommend checking with your local customs authority for information on potential charges before placing an international order.

8. Delays and Lost Parcels

While we make every effort to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

• Adverse weather conditions
• Carrier delays or disruptions
• Customs processing delays
• Incorrect or incomplete shipping information
• UK bank holidays or peak seasonal periods
• High order volumes

If your order has not arrived within 25 working days after dispatch, please contact our customer support team. If a parcel is confirmed lost by the carrier, we will work with you to provide a suitable solution, which may include a replacement or refund where applicable.

9. Undeliverable Parcels

If a parcel cannot be delivered due to an incorrect address, failed delivery attempts, or the recipient being unavailable, the parcel may be returned to us. In such cases, we will contact you to arrange re‑delivery (additional shipping costs may apply) or process a refund minus the original shipping fee.

10. Contact Information

If you have any questions regarding shipping or delivery, please contact us:

Store Name: Shmorgen
Email: hello@shmorgen.com
Phone: +44 1708 479681
Business Address:
72 Heath Park Road, Romford, RM2 5XA, United Kingdom

Business Hours:
Monday — Saturday
9:00 AM — 6:00 PM (GMT)

Response Time:
We aim to respond to customer inquiries within 24‑48 working hours.