Shipping policy
Thank you for shopping with Shmorgen.
This policy explains shipping destinations, charges, dispatch arrangements, processing times, delivery estimates, and delivery support for orders at www.shmorgen.com.
1. Shipping Destinations
This policy applies to eligible delivery addresses within the United States.
Availability is confirmed at checkout after you enter a complete address. This policy does not cover other countries.
If we cannot fulfill an order to your address, we will contact you and refund collected payment for the canceled order.
2. Shipping Costs
We provide free standard shipping on all eligible United States orders.
Standard shipping charge: USD $0.00
Minimum order amount: None
This applies to all products covered by this policy. The shipping charge is displayed at checkout before payment.
Free shipping covers transportation charges. It does not include original import duties, import taxes, or customs clearance fees.
3. Order Cutoff Time
Daily cutoff: 12:00 AM — midnight at the start of the day
Timezone: United Kingdom local time — GMT in winter and BST in summer
Orders received after the cutoff are assigned to the next business day's processing schedule.
Orders placed on Saturdays, Sundays, or applicable public holidays are assigned to the next available business day.
The cutoff determines when processing begins; it does not mean immediate dispatch.
4. Processing and Delivery Estimates
Processing
Orders are normally processed and handed to the carrier within 1–3 business days.
Processing days are Monday–Friday, excluding applicable public holidays.
Transit
After dispatch from Hong Kong, estimated transit time to the United States is 6–9 business days, based on Monday–Friday and excluding applicable public holidays.
Total Estimated Delivery
| Stage | Estimated Time |
|---|---|
| Processing | 1–3 business days |
| Transit | 6–9 business days |
| Total | 7–12 business days |
The total includes processing and transit. Orders placed after the cutoff or on non-business days may have an additional wait before processing begins.
These are estimates rather than guaranteed arrival dates. Customs checks, weather, holidays, and carrier disruptions may affect them.
We will provide available information and explain your options if a significant delay occurs.
5. Dispatch Location and Arrangements
Shmorgen is a United Kingdom–based business.
Orders covered by this policy are dispatched from Hong Kong to the United States. Dispatch arrangements depend on the products ordered and stock availability.
Items may be dispatched separately. Where this occurs, we will provide the available tracking information for each parcel.
The stated processing estimates, delivery estimates, and free standard shipping terms apply to shipments covered by this policy.
Our UK business address is provided for business contact purposes.
6. Original Import Charges and Return Customs Duties
Original Delivery to the United States
Shmorgen does not prepay import duties or taxes.
Any applicable import duties, import taxes, brokerage fees, or carrier clearance charges on the original delivery are the customer’s responsibility.
They are separate from the product price and free standard shipping. The relevant authority or carrier may request payment before releasing or delivering the parcel.
Amounts depend on applicable import rules, the shipment, and carrier charges. Contact us before purchasing if you need shipment information to help assess potential costs.
Taxes collected through checkout, if any, do not mean that all import charges are prepaid.
Customs processing or unpaid import charges may delay delivery.
Eligible Returns
Customs duties incurred when eligible goods are returned to our designated return destination are covered by Shmorgen.
Contact us before returning goods so we can provide instructions and arrange payment or reimbursement. Keep official receipts if you pay return customs duties yourself.
Return postage responsibilities are explained separately in our Return & Refund Policy.
7. Tracking
After dispatch, we will email the available tracking information to the address supplied at checkout.
Updates may take 24–72 hours to appear, depending on carrier scanning schedules.
Use the tracking details in your dispatch email to monitor the shipment. Check your spam folder or contact us if you cannot find the email.
For separate parcels, we will provide the available tracking information for each shipment.
8. Address Corrections
Provide an accurate recipient name, street address, apartment or unit number, city, state, ZIP code, and contact information.
Email hello@shmorgen.com promptly with your order number to request a correction.
We will attempt changes before dispatch, but cannot guarantee them once fulfillment progresses.
After dispatch, redirection depends on carrier capabilities. Contact us to check available options.
9. Delayed, Lost, or Damaged Parcels
Contact us promptly if an order has not arrived by the end of its estimated delivery period or tracking indicates a problem.
We will investigate with the shipping provider. For loss, damage, or delivery failure attributable to us or a carrier we arrange, we will provide an appropriate replacement, refund, or other remedy under applicable law.
If tracking shows delivery but you cannot find the parcel, check with household members and designated delivery locations, then contact us.
A delivery scan alone does not remove consumer rights.
10. Undeliverable and Returned Parcels
If a parcel is returned because of an incomplete address, unsuccessful delivery attempts, unpaid original import charges, or another delivery issue, we will contact you about the circumstances and available options.
Where customer-supplied incorrect information or a requested redelivery causes additional costs, proposed charges will be explained before another shipment is arranged.
We do not automatically deduct unspecified shipping fees from refunds.
If failure results from our error or a carrier we arrange, you will not be charged additional redelivery costs to correct it.
Customs duties on eligible returned goods are covered by Shmorgen and will not be deducted from a product refund.
Original import charges paid directly to authorities or carriers are not automatically included in our refund. Statutory rights remain unaffected.
11. Returns and Consumer Rights
Review our Return & Refund Policy for conditions, return destinations, exchanges, postage responsibilities, and refund times.
Nothing here excludes or restricts delivery, cancellation, or refund rights that cannot lawfully be excluded.
12. Contact Information
Store Name: Shmorgen
Website: www.shmorgen.com
Email: hello@shmorgen.com
Phone: +44 1708 479681
Business Address:
72 Heath Park Road
Romford
RM2 5XA
United Kingdom
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM
United Kingdom local time — GMT in winter and BST in summer.
We aim to respond within 1–2 business days.
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